Overview
Unused or lightly used GuestSnap events can qualify for a refund. A small number of photo uploads does not automatically make an event ineligible.
To prevent abuse, eligibility and final decisions are at GuestSnap's discretion.
Eligibility
GuestSnap verifies usage across the purchase using internal records, including uploaded media and completed gallery exports. Deleting uploads does not reset usage. Heavier or unclear usage requires team review.
May qualify
- Unused events or events with very limited photo use, including cases where upload problems prevented meaningful use.
Requires team review
- Heavier media use, video use, completed gallery exports, or usage that cannot be verified.
- Accounts flagged for abuse or fraud.
- Prior refunds for the same customer that indicate misuse.
How to request a refund
Email contact@guestsnap.com with the subject line "Refund request."
Include
- Account email
- Event name and date
- Short reason
If approved
- Refund goes to the original payment method. Bank posting times vary.
- The refunded event album and its uploaded media are permanently deleted. This cannot be undone.
- Your account is also deleted when it has no other GuestSnap events.
- All links and QR codes stop working.
Service issues
If a platform issue prevented uploads, email contact@guestsnap.com with timestamps, device details, and any screenshots. We review case by case and may issue a refund or credit at our discretion.
Chargebacks
Contact us first. We resolve most issues faster than a card dispute. We may contest chargebacks.
Contact
Questions: contact@guestsnap.com