Overview
Refunds are available for unused GuestSnap events. An album with one or more guest uploads is not eligible. Test uploads by the host do not count.
To prevent abuse, eligibility and final decisions are at GuestSnap's discretion.
Eligibility
GuestSnap verifies status using server logs and internal checks and may request more details to confirm non-use.
Eligible
- Unused event album with zero guest uploads. Host test uploads do not count.
Not eligible
- Any album with one or more guest uploads. Test uploads by the host do not count.
- Accounts flagged for abuse or fraud.
- Prior refunds for the same customer that indicate misuse.
How to request a refund
Email contact@guestsnap.com with the subject line "Refund request."
Include
- Account email
- Event name and date
- Short reason
If approved
- Refund goes to the original payment method. Bank posting times vary.
- The refunded event album and its uploaded media are permanently deleted. This cannot be undone.
- Your account is also deleted when it has no other GuestSnap events.
- All links and QR codes stop working.
Service issues
If a platform issue prevented uploads, email contact@guestsnap.com with timestamps, device details, and any screenshots. We review case by case and may issue a refund or credit at our discretion.
Chargebacks
Contact us first. We resolve most issues faster than a card dispute. We may contest chargebacks.
Contact
Questions: contact@guestsnap.com