GuestSnap product facts & FAQ
Everything you need to know about GuestSnap, from how it works and what’s included to managing your event gallery. Can’t find the answer you need? send us a message.
GuestSnap at a glance
One plan for the whole event
One event plan for collecting guest photos and videos through a private QR code and link.
- $45
- Per event, not per month
- No app
- Guests upload in their browser without an account
- Unlimited
- Guests, photos, and videos, subject to fair use
- 12 months
- For guests to upload
- 18 months
- For gallery viewing and downloads
Also included
- Original uploaded files in the full-album download
- Live photo slideshow that updates during the event
- Editable Canva templates for the event QR code
- Host controls for whether guests can view one another’s media
Plan and event access
GuestSnap is a browser-based event photo and video gallery. The host receives an unlisted event link and QR code, and guests use either one to choose and upload media from their device without installing an app or creating an account.
The Unlimited plan costs $45 per event, not per month. It includes an unlisted QR code and link, unlimited guests and uploads subject to reasonable fair use, editable Canva templates, a live photo slideshow, 18 months of album access, and a full-album download of the original uploaded files.
Guests can upload for 12 months from the event date. The gallery remains available for viewing and downloading for 18 months from the event date, after which the uploaded photos and videos are permanently deleted.
Yes. One event can cover a rehearsal, wedding, reception, weekend gathering, or other multi-day event across different locations. Use the first event date when setting it up; the same QR code and link work throughout, and uploads remain open for 12 months from the date you choose.
The QR code automatically opens 7 days before the event date. If you need it active earlier, move the event date earlier before activation; the 12-month upload period is measured from the date you choose. Once the event is active, contact support to change the date.
Uploading and managing media
Guests scan the QR code or open the event link from a text, email, or chat. GuestSnap opens in their browser, where they tap Add, choose photos or videos from their device, and upload them without an app or account.
No. Scanning the QR code opens the event gallery in the guest’s browser. The guest then chooses the photos or videos they want to contribute; GuestSnap does not automatically take or upload anything from their device.
Yes. Guests can select multiple photos and videos from their device in one batch. Large selections and long videos can take more time, so a stable Wi-Fi or mobile connection is helpful.
GuestSnap does not set a fixed guest, photo, video, or per-guest storage limit for the Unlimited plan. Unlimited use is subject to reasonable fair use so GuestSnap can prevent abuse.
GuestSnap does not set a specific per-file size limit. Larger videos may take longer to prepare and upload, so keep the browser open and use a stable connection until the upload finishes.
Confirm that the event is active and has not been closed, use a current version of Safari or Chrome, switch to a stable Wi-Fi or mobile connection, and retry with a smaller selection. Keep the browser open while the upload completes. If the problem continues, email contact@guestsnap.com with the event name, device and browser, approximate time, and a screenshot of the error.
If the selected media is stored in iCloud, the iPhone may need a brief delay to load it onto the device before GuestSnap can begin uploading. Videos and large selections can take longer.
Yes. Guests can download individual photos and videos from the gallery. Individual photos may be delivered as optimized high-resolution copies; the full-gallery download contains the original uploaded files. Hosts can enable “Allow full event gallery download by guests” to let guests request that complete package.
Guests can change or remove the name shown on their uploads and delete their own uploads when they return using the same browser and device. The host can delete any individual upload.
Gallery privacy, controls, and slideshow
Each gallery uses an unlisted event link and QR code and does not appear in a public event directory. Anyone who has the link or code can open the gallery, so share it only with your intended guests. Hosts control whether guests can view media uploaded by other guests.
Yes, by default. New photos and videos appear in the gallery as they are uploaded. Hosts can turn off guest access to other people’s uploads at any time.
Yes. Turn off “Allow guests to view media from other guests” under Event Gallery Controls. Guests will then see and download only their own uploads, while the host can still see everything. You can turn the setting back on later.
Yes. On a computer, select “Play slideshow” in the top-right of the gallery next to Sort. The full-screen slideshow displays photos and adds newly uploaded photos automatically. Both hosts and guests who have the event link can start it; videos remain available in the gallery but do not play in the slideshow.
GuestSnap does not have a public event directory. Ask the host to resend the event link, search your browser history for GuestSnap, or check your photos for a picture of the QR code.
Templates, ownership, and setup
Yes. You can customize any free GuestSnap template before the QR code becomes active, and a paid Canva account is not required.
Yes. Download the QR code as a PNG from the GuestSnap dashboard and place it on a free Canva template or your own sign, card, or design. Keep clear space around the code, do not crop it, and test-scan the finished design before printing.
Yes. Purchase the event normally, then email contact@guestsnap.com with the event name and the recipient’s name and email so the GuestSnap team can transfer dashboard ownership. Sharing only the event link or QR code gives guest access; it does not transfer ownership.
GuestSnap currently supports one dashboard owner per event. Other people can contribute and view through the event link, and the GuestSnap team can manually transfer ownership when needed.
Email contact@guestsnap.com with the event name, the current account email, and the new owner’s name and email. The GuestSnap team handles account email changes and ownership transfers manually.
Before the event becomes active, the dashboard owner can edit its date in Event details. Once the event is active, email contact@guestsnap.com with the event name and requested date.
Email contact@guestsnap.com with the event name and account email. Reopening a closed event is currently handled manually by the GuestSnap team.
Privacy and refunds
No. GuestSnap does not sell uploaded photos or videos or use them for advertising, marketing, or other commercial activities. Media is available to the host and anyone who has the unlisted event link or QR code, subject to the host’s gallery controls.
Refunds are available for unused events. An album with one or more guest uploads is not eligible; host test uploads do not count. Email contact@guestsnap.com with the subject “Refund request” and include your account email, event name and date, and a short reason.
Email contact@guestsnap.com with the event name, timestamps, device and browser details, and any screenshots. GuestSnap reviews verified platform issues case by case and may provide a refund or credit at its discretion.
The refund is sent to the original payment method, and bank posting times vary. The refunded event and its media are permanently deleted, and its link and QR code stop working. The account is also deleted when it has no other GuestSnap events.